Delivery and Ownership
Delivery of all products, which are available in stock, will be completed as a door to door service to the UK mainland. On acceptance of your delivery, we recommend that you check the contents to ensure there is no damage or omissions. If this is not possible we recommend a delivery note be signed as damaged. Where a flue liner has been delivered we must insist that you check the delivery to ensure that there is no damage before signing.A valid signature will be required for all deliveries. We will try to supply all products as advertised, however, there may be occasions where we will substitute a product, as long as the product is of similar quality and is fit for purpose as specified by the manufacturer. If part of your order becomes available at different times, we will hold the order until the order is complete, you may request to be sent products separately, however, another delivery charge may be incurred. Where possible the goods will be delivered within the times stated but goods are subject to availability and sometimes delays are out of our control. With this in mind we recommend that you do not arrange a specific day for an installer or any access equipment before the goods are in your possession. Flamingrate are not liable for any costs incurred by you or any loss of earnings. For example if a delivery is delayed in anyway and you have to re-book an installer then we are not liable for any extra charges that the installer may charge you. We are not liable for any loss of earnings as a result of you taking time off work to accept a delivery even if it is late or delayed. Whilst unwrapping products, care should be taken against personal injury to persons from sharp steel items, bolts, screws and especially CHIMNEY LINERS.
It is our intention to transport all products safely and economically to all customers, but because we don't see them when they arrive we always appreciate feedback, we would welcome any comments and act on them to ensure problems dont occur again or in the same token we would like positive comments to allow us to continue in the correct manor.
Cancellations and returns
Mail order, telephone and internet sales to individuals (not businesses) are covered by the Consumer Protection (Distance Selling) Regulations 2000 (UK Law Directive 97/7/EC), which protects you by providing a 7 working day cooling off period after the day after the product has been delivered. A customer has the option to cancel any order between the time of placing it and 7 working days after delivery. Cancellations must be in writing by post or by email to flues@btinternet.com (but not to any other email address) and quoting the order number. You have the right to receive a refund within 30 days of cancellation. We normally pay refunds on receipt of the undamaged goods. We will make a deduction from the refund to cover the full cost of delivery. You are advised to retain the packaging. You will find it hard to return the item without appropriate packaging. The goods must not have been fitted, installed or used in anyway. The goods must be unmarked and free from blemishes of any kind, and you must return them in a saleable condition. We strive to supply goods in excellent condition. Stoves and fireplaces are both very heavy and need careful handling until installed. We cannot accept the return of products which are damaged after delivery. When choosing a carrier to return your goods to us, you must make sure that Flamingrate are allowed to open and inspect the contents when we receive them. Our warehouse will refuse delivery of the goods if the carrier will not allow them to inspect the goods, and they will be returned to you on your carrier. This could incur further costs for you. Returned items to us must be sent by recorded delivery. Your package will not be accepted unless we have had notification from you by writing that the goods are being returned.
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